Senior Global Operations & P2P Leader

Capgemini Philippines Corp.; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Capgemini Philippines Corp. seeks a senior leader to oversee procurement operations, manage stakeholder relationships, and drive high-quality service delivery across teams.

The role focuses on optimizing Procure to Pay processes, cross-regional coordination, and continuous improvement of operational efficiency. This leadership position requires guiding the operations team, aligning with organizational goals, and mentoring junior staff to achieve performance targets across the service delivery

Responsibilities

• Leads and supervises service delivery professionals, acting as a people manager to foster a collaborative and high performing team
• Provides training path to the team, promoting enhanced understanding of complete functional solution
• Develops operational strategy in compliance with the Group and supports the country needs
• Formulates operational objectives aligned with organizational goals
• Monitors and supervises the service delivery process to ensure successful operations and optimal outcomes
• Establishes and reports teams performance metrics
• Follows global or regional KPIs and regularly evaluates the teams performance against benchmarks
• Establishes escalation management process
• Handles complex and sensitive inquiries or escalations demonstrating professionalism, competence, and client centricity
• Accountable for development and implementation of operational procedures
• Enforces all procurement policies, relevant procedures and compliance processes
• Develops and maintains strong relationships with key Stakeholders or Clients
• Manages budget reviews and reports cost plans to upper management
• Ensures cross regional cooperation to keep operations aligned
• Provides guidance to the teams and promotes a collaborative working culture
• Continuously evaluates and improves processes to enhance service delivery efficiency and effectiveness
• Partners with cross functional teams to improve tools and systems in use
• Actively drives or supports transformation projects acting as an operational Subject Matter Expert

Job description

Capgemini Philippines Corp. seeks a senior leader to oversee procurement operations, manage stakeholder relationships, and drive high-quality service delivery across teams.

The role focuses on optimizing Procure to Pay processes, cross-regional coordination, and continuous improvement of operational efficiency. This leadership position requires guiding the operations team, aligning with organizational goals, and mentoring junior staff to achieve performance targets across the service delivery