Senior Global Customer Experience Specialist

Outsource Accelerator; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Outsource Accelerator is seeking a Customer Service Representative to provide professional, timely, and consistent support to clients. The role emphasizes PRIDE values and cross-functional collaboration to deliver high-quality service in a fast-paced environment.

Key duties include handling phone and email inquiries, resolving billing and crediting issues, data entry into customer systems, and contributing to process improvements through feedback and special projects.

Qualifications

• Minimum of 2 years of experience in a fast pace customer service environment.
• Experience in a manufacturing Customer Service environment
• Experience in an ERP order management environment a plus.

Responsibilities

• Excellent interpersonal skills commanding both strong verbal and written communication skills.
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
• Ability to use multiple internal systems during the course of a day to provide quality customer services.
• Provide timely feedback to direct management regarding service failures or customer concerns.
• Special projects as assigned.

Skills

Customer service

ERP systems

Data entry

Attention to detail

Communication

Teamwork

Punctuality

Problem solving

Job description

Outsource Accelerator is seeking a Customer Service Representative to provide professional, timely, and consistent support to clients. The role emphasizes PRIDE values and cross-functional collaboration to deliver high-quality service in a fast-paced environment.

Key duties include handling phone and email inquiries, resolving billing and crediting issues, data entry into customer systems, and contributing to process improvements through feedback and special projects.