Senior Frontline Customer Support Specialist

Qualfon; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Qualfon Philippines, Inc. in Cagayan de Oro is seeking a frontline Customer Service Representative to handle calls, emails, and chats. Resolve issues, document interactions, and adhere to client guidelines while maintaining professionalism.

A high school diploma or vocational training and 6 months to 1 year call center experience are required. Proficiency in MS Office and strong communication are essential.

Qualifications

• High school diploma or vocational training required.
• 6 months to 1 year call center experience preferred.
• Proficiency in MS Office and strong communication are essential.

Responsibilities

• Handle calls, emails, and chats from customers.
• Resolve issues and document interactions accurately.
• Adhere to client guidelines while maintaining professionalism.

Skills

Strong communication

Education

High school diploma or vocational training

Tools

MS Office

Job description

Job Description:

Qualfon Philippines, Inc. in Cagayan de Oro is seeking a frontline Customer Service Representative to handle calls, emails, and chats. You will resolve issues, document interactions, and adhere to client guidelines while maintaining professionalism.

A high school diploma or vocational training and 6 months to 1 year call center experience are required. Proficiency in MS Office and strong communication are essential.