Senior Fraud Solutions Specialist - Hybrid

Synchrony; Muntinlupa; Hybrid; PHP 290,000 - 379,000; Full time

Job summary

Synchrony, a leading consumer financing company at the heart of American commerce, is hiring a Senior Representative in Fraud Solutions in the Philippines. You will handle inbound calls to verify transactions on accounts flagged as suspicious, assist customers, and collaborate with retail partners to mitigate fraud while delivering clear, respectful service.

The role emphasizes compliance, accuracy, and meeting quality metrics, with outbound calls to verify activity when needed.

Qualifications

• At least 6 months of customer service experience.
• Completed at least 2nd year in college or 2-year associate.
• Excellent English verbal and written communication.
• Willing to work in a shifting schedule, weekends and holidays.
• Willing to work in a hybrid setup.

Responsibilities

• Verify suspicious activity and process transactions on flagged accounts.
• Handle inbound calls from customers and retail partners about credit applications.
• Adhere to all compliance, regulatory, and internal procedures.
• Provide excellent customer interaction and service.
• Meet or exceed call quality, handle time and productivity metrics.
• Make outbound calls to verify suspicious transactions.

Skills

Decision making

Interpersonal skills

Independent work

Teamwork

Time management

MS Word/Excel

Education

Some college or 2-year associate

Tools

Microsoft Word

Microsoft Excel

Job description

Synchrony, a leading consumer financing company at the heart of American commerce, is hiring a Senior Representative in Fraud Solutions in the Philippines. You will handle inbound calls to verify transactions on accounts flagged as suspicious, assist customers, and collaborate with retail partners to mitigate fraud while delivering clear, respectful service.

The role emphasizes compliance, accuracy, and meeting quality metrics, with outbound calls to verify activity when needed.