Senior Representative, Fraud Solutions

Synchrony; Manila; Hybride; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Synchrony is a leading consumer financing company recognized for its long-standing presence in the market. This role focuses on fraud solutions, handling inbound calls to verify flagged transactions and supporting partners while upholding compliance standards.

As a Senior Representative in Fraud Solutions, you will process reports, report unusual activity, and maintain high levels of customer interaction. A hybrid work arrangement is offered with expectations for quality metrics and reliability.

Qualifications

• Minimum 6 months customer service experience.
• Completed at least 2nd year in College or 2-year Associate course.
• Excellent English verbal and written communication skills.
• Amenable to work in shifting schedule, weekends and holidays.
• Amenable to work in a hybrid set-up.

Responsabilités

• Take inbound calls from customers to verify transactions flagged as suspicious.
• Process lost/stolen reports accurately and recognize/report unusual activity to mitigate fraud loss.
• Handle calls from retail partners/customers regarding referred credit applications.
• Strictly adhere to compliance, regulatory and internal procedures.
• Provide exceptional customer interaction and service quality.
• Meet or exceed call quality metrics while managing productivity.

Connaissances

Decision making

Interpersonal skills

Independent worker

Teamwork

Time management

Formation

2nd year college or 2-year associate

Outils

MS Word

Excel

Description du poste

At Synchrony, we’re proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. We are also extremely proud to be recognized as #1 in the Philippines Best Workplaces™ 2026 Large Category by Great Place to Work Philippines®.

What you’ll accomplish as a Senior Representative, Fraud Solutions:

• You will be responsible in taking inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.

What you’ll do:

• Process lost/stolen reports accurately and recognize/report unusual activity on an account to ensure mitigation of fraud loss.
• Handle calls from retail partners/customers concerning referred credit applications.
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction.
• Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics.
• Make outbound calls/verify transactions on accounts which have been identified as suspicious.

Skills you’ll need:

• Ability to make decisions quickly with information presented from cardholder account history.
• Strong interpersonal skills and customer service orientation
• Demonstrated ability to work independently with minimal supervision.
• Strong teamwork and conflict resolution skills
• Track record of time management and organization
• Experience using Microsoft Word and Excel

Qualifications/Requirements:

• Minimum 6monthscustomer service experience
• Completed at least 2nd year inCollegeor 2-year Associate course
• Excellent English Verbal and written Communication Skills
• Amenable to workinashiftingschedule, weekends and holidays.
• Amenable to work in a hybrid set-up.

Grade/Level: 05

Job Family Group: Fraud Solutions

Job Family Group: Fraud Operations