Senior Five9 Dialer Administrator - Outbound Campaigns

LeadAdvisors; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

LeadAdvisors is seeking an experienced Five9 administrator to own our outbound dialer environment for 40+ agents across lead-generation and live-transfer campaigns. This is not an agent, team-lead, or basic list-upload role. You must independently configure, test, monitor, troubleshoot, and improve Five9.

You will own IVRs, call routing, CAMPAIGN settings, and live-transfer destinations, ensuring reliability and performance. Availability during U.S. campaign hours is required.

Qualifications

• 3+ years of contact-center platform administration with deep hands-on Five9 experience.
• Experience supporting 40+ outbound agents or multiple active campaigns.
• Experience with outbound lead-generation and live-transfer campaigns.
• Direct IVR, queue, routing, campaign, list, CID, and troubleshooting experience.
• Availability during U.S. campaign hours.

Responsibilities

• Own Five9 VCC campaigns, lists, skills, queues, users, permissions, dispositions, and dialing profiles.
• Manage outbound pacing, retries, and dialing windows.

Skills

Five9 administration

Contact center administration

Outbound campaigns

IVR & routing

Real-time monitoring

Tools

Postman

JavaScript

HTML

SFTP

Job description

LeadAdvisors is seeking an experienced Five9 administrator to own our outbound dialer environment for 40+ agents across lead-generation and live-transfer campaigns. This is not an agent, team-lead, or basic list-upload role. You must independently configure, test, monitor, troubleshoot, and improve Five9.

You will own IVRs, call routing, CAMPAIGN settings, and live-transfer destinations, ensuring reliability and performance. Availability during U.S. campaign hours is required.