Senior Five9 Dialer Administrator

LeadAdvisors; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

LeadAdvisors is seeking an experienced Five9 administrator to own our outbound dialer environment for 40+ agents across lead-generation and live-transfer campaigns. This is not an agent, team-lead, or basic list-upload role. You must independently configure, test, monitor, troubleshoot, and improve Five9.

You will own IVRs, call routing, CAMPAIGN settings, and live-transfer destinations, ensuring reliability and performance. Availability during U.S. campaign hours is required.

Qualifications

• 3+ years of contact-center platform administration with deep hands-on Five9 experience.
• Experience supporting 40+ outbound agents or multiple active campaigns.
• Experience with outbound lead-generation and live-transfer campaigns.
• Direct IVR, queue, routing, campaign, list, CID, and troubleshooting experience.
• Availability during U.S. campaign hours.

Responsibilities

• Own Five9 VCC campaigns, lists, skills, queues, users, permissions, dispositions, and dialing profiles.
• Manage outbound pacing, retries, and dialing windows.

Skills

Five9 administration

Contact center administration

Outbound campaigns

IVR & routing

Real-time monitoring

Tools

Postman

JavaScript

HTML

SFTP

Job description

LeadAdvisors is hiring one experienced Five9 administrator to own our outbound dialer environment supporting 40+ agents across lead-generation and live-transfer campaigns.

This is not an agent, team-lead, or basic list-upload role. You must know how to independently configure, test, monitor, troubleshoot, and improve Five9.

You will own:

• Five9 VCC campaigns, lists, skills, queues, users, permissions, dispositions, and dialing profiles.
• Outbound pacing, retries, attempt limits, time zones, calling windows, callbacks, and DNC controls.
• IVRs, call routing, overflow, failover, and live-transfer destinations
• CID/DID/DNIS inventory, assignments, routing, and answer-rate monitoring.
• Carrier faults, dropped calls, failed transfers, one-way audio, and Agent Desktop problems.
• Real-time platform monitoring in partnership with an RTA.
• Change logs, testing, rollback plans, system documentation, and incident communication.
• Light automation using APIs, webhooks, terminal tools, CSV/JSON/SFTP, Postman, and minor JavaScript or HTML.

You must have:

• 3+ years of contact-center platform administration with deep hands-on Five9 experience.
• Experience supporting 40+ outbound agents or multiple active campaigns.
• Experience with outbound lead-generation and live-transfer campaigns.
• Direct IVR, queue, routing, campaign, list, CID, and troubleshooting experience.
• Strong integrity: no guessing, no hidden errors, and no claiming a fix without testing.
• Availability during U.S. campaign hours.