Senior FinTech Service Delivery Lead

Simcorp; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

SimCorp Manila is seeking an experienced Unified Service Desk specialist to deliver high-quality first‑line support and collaborate with global teams across regions. You will provide L2/L3 technical assistance for SimCorp Dimension and hosted solutions, manage incidents, and work in a hybrid schedule with two in-office days.

The role requires IT background, strong English communication, ITIL principles, and experience with Windows Server, SQL, and ITSM tools (Salesforce, ServiceNow, Jira).

Qualifications

• Degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• 3+ years or more experience in a client-facing technical support, application support, service desk, or software support environment.
• Experience with enterprise software within financial services, banking, FinTech, or SaaS environments.

Responsibilities

• Serve as the first point of contact for clients seeking support in their daily operations, delivering high-quality service and ensuring timely issue resolution.
• Manage support cases within an incident management framework, taking ownership from initial investigation to resolution.
• Provide L2 and L3 technical support for SimCorp products, including troubleshooting and resolving application and infrastructure issues.
• Analyze issues affecting client environments and collaborate with developers and product specialists to implement solutions.
• Set up remote connections to client environments to enable investigation and resolution.

Skills

ITSM platforms

PowerShell

SQL/T-SQL

Windows Server

Agile/Scrum

Analytical skills

English communication

Education

Bachelor's degree in IT or related field

Tools

Salesforce

ServiceNow

Jira

RemedyForce

SimCorp Coric

Job description

SimCorp Manila is seeking an experienced Unified Service Desk specialist to deliver high-quality first‑line support and collaborate with global teams across regions. You will provide L2/L3 technical assistance for SimCorp Dimension and hosted solutions, manage incidents, and work in a hybrid schedule with two in-office days.

The role requires IT background, strong English communication, ITIL principles, and experience with Windows Server, SQL, and ITSM tools (Salesforce, ServiceNow, Jira).