Hybrid IT Service Delivery Consultant

SimCorp; Manila; Hybrid; PHP 446.000 - 781.000; Vollzeit

Benefits dieser Stelle

Great Place To Work

WealthTech100

Zusammenfassung

SimCorp Manila is seeking a proactive Global First Line Support specialist to deliver high-quality client support for the SimCorp Dimension platform. You will be the primary contact for client requests, remotely connecting to troubleshoot and guide users through standard functionality.

Join a team that values collaboration and customer success, with hybrid work arrangements (2 days in-office) and shifts spanning APAC, EMEA, and NA time zones.

Qualifikationen

• Degree in IT/Computer Science or IT-related field.
• 2+ years in a client-facing IT/support role is required.
• Experience with ITSM tools (ServiceNow/Jira) and applications like Citrix, Azure, and Oracle databases; Windows admin skills are a plus.

Aufgaben

• Be the first point of contact for clients seeking support in daily operations.
• Serve as the face of SimCorp Support for clients.
• Set up remote connections to clients for troubleshooting.
• Apply existing solutions to client requests when possible for less complex inquiries.
• Communicate replies and resolutions professionally to clients.
• Escalate to consultants and developers as needed for analysis and delivery.
• Collaborate with Service Delivery Associates to ensure smooth processes.

Kenntnisse

Excellent English communication

Teamwork

Time management

Problem solving

Ausbildung

IT/CS degree or IT-related field

Tools

ServiceNow

Jira

Citrix

Azure

Oracle databases

MS Windows administration

Jobbeschreibung

SimCorp Manila is seeking a proactive Global First Line Support specialist to deliver high-quality client support for the SimCorp Dimension platform. You will be the primary contact for client requests, remotely connecting to troubleshoot and guide users through standard functionality.

Join a team that values collaboration and customer success, with hybrid work arrangements (2 days in-office) and shifts spanning APAC, EMEA, and NA time zones.