Senior Facilities Manager

JLL; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

The Facilities Manager at JLL is responsible for managing all aspects of facilities service at specified locations, with accountability for client and tenant satisfaction and delivery against KPIs and SLAs. The role requires coordinating with service providers, building staff and landlords, and leading a facilities team to ensure high standards of service.

You will oversee project management during built-out phases, manage budgets and invoices, and ensure safety, compliance, and timely

Qualifications

• Experience managing facilities services and achieving KPIs/SLA.
• Ability to coordinate with contractors, service providers and building staff.
• Strong stakeholder management and reporting skills.

Responsibilities

• Communicate with Site Leadership and internal teams.
• Prepare and review quarterly/annual business information.
• Procure goods and services for client buildings.
• Maintain lease terms with landlords and ensure maintenance.
• Ensure KPI/SLA targets are met and oversee project work.
• Oversee technical maintenance of installations and safety systems.
• Manage budgets, invoices, and forecasts in Oracle.
• Lead a facilities team including receptionists and coordinators.

Skills

Facilities management

Team leadership

Vendor management

Budgeting

Project coordination

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the Senior Facilities Manager or Regional FM. In this capacity, the jobholder will be the person responsible for the service delivery at specified locations, which will be measured by contractual KPIs or SLAs. The role will have functional accountability for an assigned sector of the Client Sites and the jobholder is responsible for all aspects of client and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property‑specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (e.g. direct reports, service providers, contractors, and building employees) to achieve the goals. The FM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

• Communication with Site Leadership team (Country Manager, HR, Finance Legal, IT etc.).

• Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR) information to client’s satisfaction.

• Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.

• Hold regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.

• Responsibility for meeting KPI’s and SLA’s defined within the contract.

• Project Management during built‑out phases, liaising with architects/landlords, organizing work schedules, etc.

• Site Inspections(with other members of Facility Team):

• Daily cleaning

• Heating, ventilation, air conditioning

• Landscaping (when present)

• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under‑performance issues.

• Establish and operate the information systems necessary for effective scheduling and recording of contract work.

• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.

• Oversee and follow up on all technical maintenance for installations (AC/heating/fire extinguishing system, electrical installations etc.).

• Purchasing of furniture, organization of internal departmental office/space moves.

• Manage a team of receptionists and an Office Services Coordinator/ Building Operations Coordinator, including allocating resource, delegating workload, ensuring adherence to best practices etc. (roles not present on every site).

• General administration of department, (holidays, training, performance reviews etc.).

• Updating and maintaining official safety documents, liaise with government authorities.

• Organization of fire evacuation and first aid training for employees.

Location:

On-site –Quezon, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.