Senior Executive Quality Compliance Analyst - Pasay

EXL; Pasay; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

EXL is seeking a Travel Services Associate in Pasay to support requests via phone, email, and chat, including changes to reservations and cost-effective travel alternatives.

You will use Sabre and Apollo GDS systems, handle outbound calls, and apply your 1–2 years of travel industry experience to deliver superior service to US domestic travelers.

Qualifikationen

• 1–2 years travel services experience.
• GDS proficiency (Sabre/Apollo).
• Knowledge of US domestic travel.
• Strong internet skills.
• Ability to multitask under pressure and deliver excellent client service.

Aufgaben

• Handle requests via phone, email, and chat.
• Make changes to reservations.
• Provide cost-effective travel alternatives.
• Conduct outbound calls as needed.
• Maintain high-quality customer service standards.

Kenntnisse

Travel experience

GDS Proficiency

US travel knowledge

Multitasking

Client service

Tools

Sabre/Apollo GDS

Jobbeschreibung

Job Description:

This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask under pressure while providing superior client service.