Travel Support Specialist (Real-Time GDS Pro)

ExlService Holdings, Inc.; Philippines; Hybrid; PHP 1,228,501 - 1,842,751; Full time

Job summary

ExlService Holdings, Inc. is seeking a travel services professional in the Philippines who will support requests via phone, email, and chat. The candidate will make changes to existing reservations while utilizing Sabre/Apollo GDS systems.

The role requires 1-2 years of travel services experience, extensive knowledge of US domestic travel and strong multitasking and client service skills. Flexibility in shift work is essential to succeed in this fast-paced environment.

Qualifications

• 1 to 2 years of recent travel services experience, preferably in Corporate.
• Extensive knowledge of the US domestic travel industry and geography.
• Strong consultative and problem-solving skills.

Responsibilities

• Support requests via phone, email, and chat.
• Make changes to existing reservations and provide support on bookings.
• Utilize GDS systems for PNR changes and create new PNRs.

Skills

GDS proficiency

US domestic travel knowledge

Internet skills

Multitasking under pressure

Client service

Call center experience

Tools

Sabre

Apollo

Job description

ExlService Holdings, Inc. is seeking a travel services professional in the Philippines who will support requests via phone, email, and chat. The candidate will make changes to existing reservations while utilizing Sabre/Apollo GDS systems.

The role requires 1-2 years of travel services experience, extensive knowledge of US domestic travel and strong multitasking and client service skills. Flexibility in shift work is essential to succeed in this fast-paced environment.