Senior Executive Quality Compliance Analyst - Cebu

EXL; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

EXL is seeking a travel support associate based in Cebu City to assist clients via phone, email, and chat. The role involves changing reservations, offering cost-effective alternatives, and using Sabre/Apollo GDS systems.

The ideal candidate has 1–2 years in travel services, strong internet skills, and the ability to multitask while delivering excellent client service.

Qualifications

• 1–2 years travel services experience.
• Proficiency with Sabre/Apollo GDS systems.
• Knowledge of US domestic travel preferred.
• Good internet skills and multitasking ability.

Responsibilities

• Handle reservations changes via phone, email, and chat.
• Provide cost-effective travel alternatives to clients.
• Make outbound calls as part of service delivery.
• Deliver superior client service under pressure.

Skills

GDS proficiency

Customer service

Multitasking under pressure

US domestic travel knowledge

Effective communication

Tools

Sabre/Apollo GDS

Job description

Job Description:

This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask under pressure while providing superior client service.