Customer Service Representative (GDS Travel) - MOA Pasay

Tasq Work; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tasq Work is seeking a Customer Service Representative to join a fast-growing Travel account in Pasay. You will deliver exceptional service through effective communication, problem-solving, and customer profiling.

Work on-site at MOA Pasay with shifting schedules and a fast-paced, target-driven environment. Responsibilities include handling inquiries via phone, email, and chat, resolving issues on first contact, maintaining records, and helping to improve service processes.

Qualifications

• High school graduate required.
• 12 months of GDS experience (Amadeus, Apollo, Sabre, Worldspan).
• Excellent English communication skills, both spoken and written.
• On-site work availability in MOA Pasay with shifting schedule.
• Immediate availability to start ASAP.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve issues with focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve service processes.
• Provide product and service information to customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Communication

Problem solving

Customer focus

Education

High school diploma

Tools

GDS Experience

Job description

We are looking for CSRs to join a fast growing Travel account. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a high school graduate
• Must have at least 12 months of GDS Experience (Amadeus, Apollo, Sabre, Worldspan)
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in MOA Pasay
• Amenable to work on shifting schedule
• Can start ASAP