Senior Executive Quality Compliance Analyst - Cebu

ExlService Holdings, Inc.; Cebu City; On-site; PHP 500,000 - 800,000; Full time

Job summary

ExlService Holdings, Inc. in Cebu City seeks a Senior Executive Quality Compliance Analyst to support travel-related requests via phone, email, and chat, including reservation changes, using Sabre/Apollo GDS systems.

The role requires 1–2 years of travel services experience and strong client service skills. The ideal candidate has GDS proficiency, extensive US domestic travel knowledge, excellent communication, and the ability to multitask under pressure while maintaining professional rapport

Qualifications

• 1–2 years of recent travel services experience (corporate preferred).
• GDS experience required; Sabre/Apollo preferred.
• Strong internet skills and the ability to multitask under pressure while delivering superior client service.

Responsibilities

• Support requests via phone, email, and chat, including changes to reservations.
• Make changes to existing reservations (ticket reissuance & cancellations).
• Provide support on bookings – air, hotel, car, rail & non-GDS changes & cancellations.
• Create new PNRs for fresh bookings and offer cost-effective travel alternatives.

Skills

GDS Sabre/Apollo

US Domestic Travel Knowledge

Customer Service

Multitasking

Communication Skills

Tools

Sabre/Apollo GDS

Job description

# Senior Executive Quality Compliance Analyst - Cebu## Job Info* Job Identification 14303* Posting Date 05/29/2026, 06:44 AM* Job Role Business Process & Service Excellence -Quality Excellence* Experience (In Years) 0-3## Job DescriptionThis role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask under pressure while providing superior client service.## Responsibilities* Ability to support requests via phone, email, chat which includes* Making changes to existing reservations (ticket reissuance & cancellations)* Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations* Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes* Making outbound calls to vendors and customers as required* Creating new PNRs for fresh bookings* Offer cost effective travel alternatives to Travelers or Travel Arrangers as approved and communicated by the applicable Client in advance## Qualifications* This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred)* GDS experience required – Sabre/Apollo is preferred* Extensive US domestic knowledge of travel industry, business travel destination and geography* Internet/Website knowledge, call center experience and the ability to provide superior Client service* Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients* Must possess strong consultative skills, decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the internet effectively* Candidate must be self-motivated and have the ability to perform in a team environment* The ability to work flexible shifts is essential* Soft skills required* Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)* Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, “Americanisms,” culture references, Client’s state of mind, etc.)* Call control (e.g., call direction, transitioning, etc.)* Must be fully conversant with the travel booking process, the applicable Client Travel Policies and the operating procedure of the Clients* Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)* Experience with PC learning and self-directed training