Senior Executive / Assistant Manager, Information Technology

Bridge Data Centres Malaysia Sdn Bhd; Santo Niño 1st; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Bridge Data Centres is seeking an experienced IT Support professional to serve as the primary IT contact for the Singapore office and provide day-to-day technical support. You will assist with hardware, software, Microsoft 365, networking, VPN, and collaboration tools while managing onboarding/offboarding and device deployment.

You will support executive and VIP meetings, assess issue priority, and communicate effectively with senior stakeholders.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5-7 years of experience in IT support, desktop support, or office IT operations.
• Experience supporting senior executives and VIP users.
• Experience working within multinational or regional IT environments.
• Exposure to IT procurement, vendor management, and service delivery.

Responsibilities

• Serve as the primary IT contact for the Singapore office and provide day-to-day technical support.
• Support hardware, software, Microsoft 365 applications, networking, VPN, printing, and collaboration tools.
• Manage onboarding, offboarding, device deployment, endpoint security, and IT documentation.
• Provide executive and VIP support, including leadership meetings and business-critical events.
• Assess issue impact and priority quickly, especially for time-sensitive meetings, travel, presentations, or business-critical situations.
• Communicate clearly and calmly with senior stakeholders, manage expectations appropriately, and provide practical solutions or workarounds where needed.
• Support office LAN, Wi-Fi, VPN, meeting room AV systems, and video conferencing platforms.
• Manage IT assets, inventory, procurement support, and vendor coordination.
• Collaborate with regional IT teams on projects, upgrades, and continuous service improvements.
• Summarize recurring issues and contribute to process improvement and knowledge sharing.
• Support vendor service performance reviews and provide improvement suggestions where appropriate.
• Support office moves, desk changes, meeting room upgrades, new device deployments and other local IT-related activities.
• Record, track, and close user requests and incidents in accordance with company IT service processes.
• Work with the procurement team on IT-related sourcing, product selection, and procurement support.
• Provide technical input for requirement clarification, technical specifications, product comparison, quotation evaluation, vendor communication, and delivery acceptance.
• Any other duties as required.

Skills

Customer service

Stakeholder management

Multitasking

Detail-oriented

Education

Bachelor’s degree in IT/CS

Tools

Active Directory

Microsoft Entra ID

Endpoint management

Microsoft 365

Teams

SharePoint

Job description

Join Bridge Data Centres (BDC) - Bridging and breaching new frontiers in data infrastructure

BDC, backed by Bain Capital, is a leading hyperscale data infrastructure company, dedicated to building a transformative and sustainable digital future. Serving the Asia-Pacific region, BDC specializes in delivering hyperscale, build-to-suit, and colocation data solutions that empower clients with cloud-first and AI-driven strategies.

As part of a global network with sister platforms in Europe and the United States, BDC is committed to achieving 3 gigawatts of capacity by 2030, supporting innovative digital growth. Operating with a focus on speed, cost-efficiency, security, and reliability, BDC creates essential digital infrastructure for the future.

Lets write the next chapter of the world together.

ROLES & RESPONSIBILITIES:

• Serve as the primary IT contact for the Singapore office and provide day-to-day technical support.
• Support hardware, software, Microsoft 365 applications, networking, VPN, printing, and collaboration tools.
• Manage onboarding, offboarding, device deployment, endpoint security, and IT documentation.
• Provide executive and VIP support, including leadership meetings and business-critical events.
• Assess issue impact and priority quickly, especially for time-sensitive meetings, travel, presentations, or business-critical situations.
• Communicate clearly and calmly with senior stakeholders, manage expectations appropriately, and provide practical solutions or workarounds where needed.
• Support office LAN, Wi-Fi, VPN, meeting room AV systems, and video conferencing platforms.
• Manage IT assets, inventory, procurement support, and vendor coordination.
• Collaborate with regional IT teams on projects, upgrades, and continuous service improvements.
• Summarize recurring issues and contribute to process improvement and knowledge sharing.
• Support vendor service performance reviews and provide improvement suggestions where appropriate.
• Support office moves, desk changes, meeting room upgrades, new device deployments and other local IT-related activities.
• Record, track, and close user requests and incidents in accordance with company IT service processes.
• Work with the procurement team on IT-related sourcing, product selection, and procurement support.
• Provide technical input for requirement clarification, technical specifications, product comparison, quotation evaluation, vendor communication, and delivery acceptance.
• Any other duties as required.

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5-7 years of experience in IT support, desktop support, or office IT operations.
• Experience supporting senior executives and VIP users.
• Experience working within multinational or regional IT environments.
• Exposure to IT procurement, vendor management, and service delivery.

Technical Skills

• Strong knowledge of Windows environments and familiarity with macOS.
• Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.
• Familiarity with Active Directory, Microsoft Entra ID, and endpoint management.
• Understanding of networking fundamentals including LAN, Wi-Fi, VPN, DNS, and DHCP.
• Experience supporting meeting room AV systems and video conferencing platforms.

Soft Skills

• Strong customer service mindset and communication skills.
• Ability to manage multiple priorities and resolve issues independently.
• Professional, proactive, and detail-oriented approach.
• Strong stakeholder management and vendor coordination skills.

Preferred Qualifications

• Relevant certifications such as Microsoft, ITIL, Cisco, Jamf, Apple, CompTIA, or VMware.
• Experience in multinational, technology, financial services, professional services, or data centre environments.
• Experience with ITSM tools, endpoint security, asset management, or compliance initiatives.