ICT Support Engineer

Brother International Philippines Corporation; Taguig; On-site; PHP 446,400 - 781,200; Full time

Job summary

A leading technology support firm in the Philippines is looking for an experienced ICT Support Engineer to manage its IT infrastructure and provide technical support. You will be responsible for diagnosing and resolving system issues, ensuring software updates, and improving IT policies. The ideal candidate should have a Bachelor's degree in Information Technology and extensive experience with various technologies including Windows Server, Active Directory, and network hardware. This role demands excellent problem-solving skills and collaboration with IT teams across the Asia Pacific.

Qualifications

• Experience with Windows Server versions from 2003 to 2022.
• Experience in software like MS SharePoint, CRM/D365, and MS SQL.
• Proficient with network hardware such as switches and routers.

Responsibilities

• Manage IT systems and infrastructure nationwide.
• Provide support and resolution for IT-related requests.
• Perform backup operations and regular security monitoring.

Skills

Windows Operating System

Active Directory

Veeam Backup

Network Infrastructure

Firewall Management

Robotics Process Automation

Artificial Intelligence

Education

Bachelor's degree in Information Technology

Tools

VMWare

TrendMicro AV

Job description

We are seeking for an ICT SupportEngineer to provide technical expertise and direction in support system infrastructure and process improvement, diagnose and resolve system problems.

Responsibilities

• Manage Information Technology systems and infrastructure nationwide(BGC-HO and Ext. Offices)
• Provide support and resolution to all IT related request/issues and escalate to ICT Manager if necessary
• Assess and recommend IT systems and infrastructure upgrade
• Install, configure, deploy and maintain desktop, laptops, servers, printers, smart phones, network peripherals and authorise softwares
• Manage organisational unit, users, computers, group in Active Directory
• Perform backup operations of servers and workstations
• Perform regular security monitoring to identify and prevent any possible intrusions
• Ensure software updates are applied and kept up to date on servers, desktops, laptops and network peripherals
• Manage IT assets of hardware, software and licenses
• Assess and review IT General Control according to company standards
• Collaborate with other IT personnel based in Asia Pacific
• Liaise with vendors for purchase of hardware, software and licenses
• Coordinate with Internet Service Providers (ISPs)
• Create new account and network access to on-boarding employee/s
• Process IT payables
• Improve policies and procedures
• Provide orientation, training, and security awareness to all employees.

Requirements

• Bachelors degree in Information Technology or any computer related course.
• Experience with the following technologies:

Software Windows 2003/2008/2008 R2/2012, 2012 R2, 2016, 2019, 2022, Windows 10/11 Operating System, Veeam Backup, MS Sharepoint 2013/Sharepoint online, Active Directory, DHCP, DNS, IIS, VPN, CRM/D365, MS SQL, Web Application/Development, MS Office 2013/O365, VMWare, File and Print Server, MS Azure management, AWS, Cloud Access Storage Broker, TrendMicro AV, Robotics process automation, Artificial intelligence

Hardware Servers, Desktops, Laptops, Firewall, WiFi Accesspoints, IP based CCTV, PABX, Biometrics, Storage Area Network, Network Area Storage, Projectors, Video & Teleconferencing, Smart Phones, Printers, Network - (Switches, Routers, VPN)

• With extensive experience in implementing, managing firewall equipment, CASB, WiFi Accesspoints
• In depth understanding of network infrastructure, topologies, design and implementation