Senior IT & VIP Support Lead

Bridge Data Centres Malaysia Sdn Bhd; Santo Niño 1st; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Bridge Data Centres is seeking an experienced IT Support professional to serve as the primary IT contact for the Singapore office and provide day-to-day technical support. You will assist with hardware, software, Microsoft 365, networking, VPN, and collaboration tools while managing onboarding/offboarding and device deployment.

You will support executive and VIP meetings, assess issue priority, and communicate effectively with senior stakeholders.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5-7 years of experience in IT support, desktop support, or office IT operations.
• Experience supporting senior executives and VIP users.
• Experience working within multinational or regional IT environments.
• Exposure to IT procurement, vendor management, and service delivery.

Responsibilities

• Serve as the primary IT contact for the Singapore office and provide day-to-day technical support.
• Support hardware, software, Microsoft 365 applications, networking, VPN, printing, and collaboration tools.
• Manage onboarding, offboarding, device deployment, endpoint security, and IT documentation.
• Provide executive and VIP support, including leadership meetings and business-critical events.
• Assess issue impact and priority quickly, especially for time-sensitive meetings, travel, presentations, or business-critical situations.
• Communicate clearly and calmly with senior stakeholders, manage expectations appropriately, and provide practical solutions or workarounds where needed.
• Support office LAN, Wi-Fi, VPN, meeting room AV systems, and video conferencing platforms.
• Manage IT assets, inventory, procurement support, and vendor coordination.
• Collaborate with regional IT teams on projects, upgrades, and continuous service improvements.
• Summarize recurring issues and contribute to process improvement and knowledge sharing.
• Support vendor service performance reviews and provide improvement suggestions where appropriate.
• Support office moves, desk changes, meeting room upgrades, new device deployments and other local IT-related activities.
• Record, track, and close user requests and incidents in accordance with company IT service processes.
• Work with the procurement team on IT-related sourcing, product selection, and procurement support.
• Provide technical input for requirement clarification, technical specifications, product comparison, quotation evaluation, vendor communication, and delivery acceptance.
• Any other duties as required.

Skills

Customer service

Stakeholder management

Multitasking

Detail-oriented

Education

Bachelor’s degree in IT/CS

Tools

Active Directory

Microsoft Entra ID

Endpoint management

Microsoft 365

Teams

SharePoint

Job description

Bridge Data Centres is seeking an experienced IT Support professional to serve as the primary IT contact for the Singapore office and provide day-to-day technical support. You will assist with hardware, software, Microsoft 365, networking, VPN, and collaboration tools while managing onboarding/offboarding and device deployment.

You will support executive and VIP meetings, assess issue priority, and communicate effectively with senior stakeholders.