Senior Enterprise Customer Success Leader

Dayforce; Philippines; On-site; PHP 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive wellness initiatives

Volunteer days (Dayforce Cares)

Job summary

Dayforce is seeking a Senior Customer Success Manager to drive value and retention for enterprise customers across APJ and global accounts. You will lead executive engagements, ensure successful ROI, and partner with Sales to identify expansion opportunities.

You will own multi-account relationships, guide renewal strategies, and mentor junior team members to elevate customer success practices.

Qualifications

• 7+ years of customer success or account management experience in SaaS/enterprise solutions.
• Demonstrated ability to manage multi-stakeholder executive relationships.
• Strong ROI articulation and value realization capabilities.

Responsibilities

• Own the customer lifecycle across strategic accounts, driving renewals and expansion.
• Lead executive business reviews, steering committees, and success scorecards.
• Develop customer advocacy through success stories, references, and events.
• Collaborate with Product and Marketing to influence roadmap with customer insights.
• Mentor junior team members and refine playbooks for improved lifecycle processes.

Skills

Customer success

Account management

Executive engagement

Communication skills

Strategic thinking

Data analysis

Education

Bachelor’s degree or equivalent

Advanced degree a plus

Tools

Salesforce

ChurnZero

Job description

Dayforce is seeking a Senior Customer Success Manager to drive value and retention for enterprise customers across APJ and global accounts. You will lead executive engagements, ensure successful ROI, and partner with Sales to identify expansion opportunities.

You will own multi-account relationships, guide renewal strategies, and mentor junior team members to elevate customer success practices.