Strategic Enterprise CSM & Growth Partner

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Dayforce is seeking a Senior Customer Success Manager to act as a strategic advisor for enterprise clients, driving outcomes, retention, and expansion across the APJ region. You will lead executive engagements, advocate for customers, and mentor junior team members to elevate the customer success practice.

You will partner with Sales, Services, Product, and Marketing to align on value realization, adoption, and roadmap influence, while managing renewal risk and maximizing long-term partnerships.

Qualifications

• 7+ years of customer success or account management experience in SaaS.
• Proven track record managing complex, multi-stakeholder relationships.
• Deep understanding of SaaS adoption, value realization, and retention.
• Strong business acumen with ability to articulate ROI at executive level.
• Excellent communication, negotiation and presentation skills.
• Proficiency with Salesforce and ChurnZero or similar platforms.
• Bachelor's degree or equivalent experience; advanced degree a plus.

Responsibilities

• Define strategic success criteria, KPIs, and measurable business outcomes.
• Lead governance across large, complex accounts and renewals.
• Translate adoption data into value metrics and ROI analyses.
• Conduct executive reviews and prepare business presentations.
• Own lifecycle across multiple accounts, driving renewal and growth.
• Lead executive business reviews and quarterly success scorecards.
• Identify upsell/cross-sell opportunities and growth plans.
• Mentor junior CSMs and refine playbooks and metrics.
• Collaborate with Product/Marketing to influence roadmaps.

Skills

Executive engagement

Strategic thinking

Customer success

Account management

Stakeholder management

Communication skills

Data-driven

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

ChurnZero

Job description

Dayforce is seeking a Senior Customer Success Manager to act as a strategic advisor for enterprise clients, driving outcomes, retention, and expansion across the APJ region. You will lead executive engagements, advocate for customers, and mentor junior team members to elevate the customer success practice.

You will partner with Sales, Services, Product, and Marketing to align on value realization, adoption, and roadmap influence, while managing renewal risk and maximizing long-term partnerships.