Head of Enterprise Cloud Client Success

OpenText Philippines; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

OpenText Philippines is seeking a senior Customer Success leader to guide a team of Customer Managers in delivering outstanding cloud customer experiences. You will drive retention and growth across enterprise accounts, shaping adoption strategies to realize meaningful business outcomes.

You will influence executive stakeholders and champion the voice of the customer, building a high-performing, collaborative, and customer-first culture.

Qualifications

• 10+ years of experience in customer success or enterprise sales.
• Proven track record leading teams and driving retention.
• Strong business acumen with the ability to influence senior stakeholders.
• Experience working cross-functionally in global, matrixed organizations.

Responsibilities

• Lead and inspire a team of Customer Managers to deliver exceptional cloud customer experiences.
• Drive customer value, retention, and growth across a portfolio of enterprise clients.
• Shape adoption strategies that help customers achieve meaningful business outcomes.
• Influence executive stakeholders and champion the voice of the customer.
• Build a high-performing, collaborative, and customer-first team culture.

Skills

Team leadership

Enterprise account mgmt

Stakeholder mgmt

Cross-functional collab

Customer success

Tools

CRM software

Job description

OpenText Philippines is seeking a senior Customer Success leader to guide a team of Customer Managers in delivering outstanding cloud customer experiences. You will drive retention and growth across enterprise accounts, shaping adoption strategies to realize meaningful business outcomes.

You will influence executive stakeholders and champion the voice of the customer, building a high-performing, collaborative, and customer-first culture.