Senior Enterprise Client Relations Manager

MicroSourcing International; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International is seeking an experienced Account Manager (Client Relationship Officer) to be the primary point of contact for key clients. You will actively manage expectations, resolve escalations, and partner with HR, Finance, and Legal to ensure smooth service delivery across multiple Manila-area sites including MOA Pasay, Paranaque, Eastwood Libis, and BGC Taguig.

You will negotiate terms, lead pricing discussions, and pursue growth within existing accounts, leveraging strong

Qualifications

• 5+ years in BPO account management or enterprise client success.
• Strong English and communication skills with executive presence.
• Direct client-facing experience with P&L and negotiation exposure.

Responsibilities

• Serve as primary contact for assigned clients and manage expectations.
• Monitor SLA delivery and address escalations with cross-functional teams.
• Identify growth and retention opportunities within existing accounts.
• Lead contract reviews, pricing discussions, and term negotiations.
• Coordinate with Shared Services and HR/Finance to meet client needs.

Skills

Executive Presence

Communication Skills

Commercial Acumen

Account Planning

Ownership

Relationship Depth

Learning Agility

Education

Bachelor's degree

Tools

MS Office

Job description

MicroSourcing International is seeking an experienced Account Manager (Client Relationship Officer) to be the primary point of contact for key clients. You will actively manage expectations, resolve escalations, and partner with HR, Finance, and Legal to ensure smooth service delivery across multiple Manila-area sites including MOA Pasay, Paranaque, Eastwood Libis, and BGC Taguig.

You will negotiate terms, lead pricing discussions, and pursue growth within existing accounts, leveraging strong