Strategic Account Leader – Client Growth & Relations

MicroSourcing International; Cebu City; Vor Ort; PHP 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Zusammenfassung

MicroSourcing seeks an Account Manager (Client Relationship Management) to mastermind seamless service delivery for assigned client accounts in Cebu. You will serve as the main liaison, manage expectations, resolve escalations, and ensure SLA adherence across cross-functional teams.

With 5+ years in BPO or enterprise client management, you will drive growth, negotiate terms, and maintain strong client partnerships while coordinating with HR, Finance, and Legal for optimal outcomes.

Qualifikationen

• 5+ years of experience in BPO account management, enterprise client success, or complex B2B relationship management.
• Strong English and communication skills, both written and verbal, with proven Executive Presence and transparency.
• Direct client-facing experience and strong commercial acumen with a track record of negotiating terms, managing account P&L, and driving growth.
• Demonstrated ability to navigate matrixed organizational structures and collaborate effectively with HR, Talent Acquisition, Legal, and Finance teams.

Aufgaben

• Serve as the primary point of contact for assigned clients, actively managing expectations and swiftly resolving escalations.
• Hold full responsibility and accountability for client escalation resolution and respond directly to SLA breaches.
• Monitor SLA and overall delivery performance, partnering with HR Partner and TA Partner to close any identified gaps.
• Identify and pursue growth and retention opportunities within existing client accounts, relay client feedback to leadership, and negotiate pricing/terms.

Kenntnisse

Executive Presence

Commercial Acumen

Strategic Thinking

Account Planning

Ownership

Jobbeschreibung

MicroSourcing seeks an Account Manager (Client Relationship Management) to mastermind seamless service delivery for assigned client accounts in Cebu. You will serve as the main liaison, manage expectations, resolve escalations, and ensure SLA adherence across cross-functional teams.

With 5+ years in BPO or enterprise client management, you will drive growth, negotiate terms, and maintain strong client partnerships while coordinating with HR, Finance, and Legal for optimal outcomes.