Senior Engineering Apps Support (Autodesk & Bentley)

Arcadis; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Arcadis is seeking a Software Support Specialist II to provide operational and technical support for Engineering platforms and applications (Autodesk, Bentley, and others). The role ensures availability, security, and performance while coordinating changes, incidents, and service improvements with platform, vendor, and security teams.

You will maintain documentation, runbooks, and support environment management with emphasis on incident resolution, automation, and continuous service improvement

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, or related discipline, or equivalent practical experience.
• 3+ years of experience supporting enterprise applications, engineering applications, or technical operations in a global IT environment.
• 2+ years of experience supporting Engineering Applications such as Autodesk, Bentley, ESRI, Bluebeam, Adobe, or similar AEC software platforms.
• Experience supporting application availability, licensing, monitoring, incident resolution, upgrades, patching, deployments, and lifecycle management.
• Experience working with cloud, SaaS, server, database, virtualization, and virtual desktop technologies in an enterprise environment.
• Working knowledge of security, SSO, access management, vulnerability remediation, software deployment, and configuration management.
• Experience with incident management, root cause analysis, technical troubleshooting, and continuous service improvement.
• Knowledge of software licensing technologies such as FlexLM, FlexNet, Sentinel, CodeMeter, or similar solutions.
• Working knowledge of automation and scripting tools such as PowerShell, Python, APIs, or similar technologies, with a passion for improving operational efficiency.
• Awareness of AI-enabled technologies and an interest in applying them to enhance automation, monitoring, reporting, knowledge management, and service delivery.
• Strong communication and collaboration skills, with experience working across Platform, Infrastructure, Security, Service Desk, vendor, and business teams.
• Experience creating and maintaining technical documentation, knowledge articles, runbooks, and operational procedures.
• Familiarity with Microsoft Intune, software packaging, and deployment of Engineering Applications is desirable.
• Relevant certifications in Microsoft, Azure, Security, Automation, ITIL, Autodesk, Bentley, or related technologies are an advantage.

Responsibilities

• Provide operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other critical tools.
• Support application availability, licensing, performance, monitoring, capacity planning and service continuity across server, SaaS, cloud, database and virtual desktop environments.
• Coordinate and perform technical change activities, including patching, upgrades, releases, vulnerability remediation and application lifecycle maintenance.
• Support incident escalation, major incident recovery, problem management, root cause analysis, technical health checks and service improvement actions.
• Contribute to new application reviews, service onboarding, transition readiness and environment management in partnership with platform and business stakeholders.
• Support SSO, access governance, security hardening, compliance implementation and operational risk reduction across the application estate.
• Support software packaging, deployment, automation, scripting, configuration management, dashboards and workflow improvements.
• Provide technical input on application readiness, laptop and virtual desktop requirements, AR/VR support considerations and solution design where required.
• Work with vendors, infrastructure, security, service desk and platform teams to resolve issues, improve support processes and maintain effective service delivery.
• Maintain technical documentation, knowledge articles, runbooks and operational information to support consistent and reliable service delivery.

Skills

Strong communication and collaboration

Automation scripting basics

Education

Degree in Information Technology, Computer Science, Software Engineering, or related discipline

Tools

Licensing tools (FlexLM, FlexNet, Sentinel, CodeMeter)

Job description

Arcadis is seeking a Software Support Specialist II to provide operational and technical support for Engineering platforms and applications (Autodesk, Bentley, and others). The role ensures availability, security, and performance while coordinating changes, incidents, and service improvements with platform, vendor, and security teams.

You will maintain documentation, runbooks, and support environment management with emphasis on incident resolution, automation, and continuous service improvement