Software Support Specialist II Technical And Automation

Arcadis; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Arcadis is seeking a Software Support Specialist II to provide operational and technical support for Engineering platforms and applications (Autodesk, Bentley, and others). The role ensures availability, security, and performance while coordinating changes, incidents, and service improvements with platform, vendor, and security teams.

You will maintain documentation, runbooks, and support environment management with emphasis on incident resolution, automation, and continuous service improvement

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, or related discipline, or equivalent practical experience.
• 3+ years of experience supporting enterprise applications, engineering applications, or technical operations in a global IT environment.
• 2+ years of experience supporting Engineering Applications such as Autodesk, Bentley, ESRI, Bluebeam, Adobe, or similar AEC software platforms.
• Experience supporting application availability, licensing, monitoring, incident resolution, upgrades, patching, deployments, and lifecycle management.
• Experience working with cloud, SaaS, server, database, virtualization, and virtual desktop technologies in an enterprise environment.
• Working knowledge of security, SSO, access management, vulnerability remediation, software deployment, and configuration management.
• Experience with incident management, root cause analysis, technical troubleshooting, and continuous service improvement.
• Knowledge of software licensing technologies such as FlexLM, FlexNet, Sentinel, CodeMeter, or similar solutions.
• Working knowledge of automation and scripting tools such as PowerShell, Python, APIs, or similar technologies, with a passion for improving operational efficiency.
• Awareness of AI-enabled technologies and an interest in applying them to enhance automation, monitoring, reporting, knowledge management, and service delivery.
• Strong communication and collaboration skills, with experience working across Platform, Infrastructure, Security, Service Desk, vendor, and business teams.
• Experience creating and maintaining technical documentation, knowledge articles, runbooks, and operational procedures.
• Familiarity with Microsoft Intune, software packaging, and deployment of Engineering Applications is desirable.
• Relevant certifications in Microsoft, Azure, Security, Automation, ITIL, Autodesk, Bentley, or related technologies are an advantage.

Responsibilities

• Provide operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other critical tools.
• Support application availability, licensing, performance, monitoring, capacity planning and service continuity across server, SaaS, cloud, database and virtual desktop environments.
• Coordinate and perform technical change activities, including patching, upgrades, releases, vulnerability remediation and application lifecycle maintenance.
• Support incident escalation, major incident recovery, problem management, root cause analysis, technical health checks and service improvement actions.
• Contribute to new application reviews, service onboarding, transition readiness and environment management in partnership with platform and business stakeholders.
• Support SSO, access governance, security hardening, compliance implementation and operational risk reduction across the application estate.
• Support software packaging, deployment, automation, scripting, configuration management, dashboards and workflow improvements.
• Provide technical input on application readiness, laptop and virtual desktop requirements, AR/VR support considerations and solution design where required.
• Work with vendors, infrastructure, security, service desk and platform teams to resolve issues, improve support processes and maintain effective service delivery.
• Maintain technical documentation, knowledge articles, runbooks and operational information to support consistent and reliable service delivery.

Skills

Strong communication and collaboration

Automation scripting basics

Education

Degree in Information Technology, Computer Science, Software Engineering, or related discipline

Tools

Licensing tools (FlexLM, FlexNet, Sentinel, CodeMeter)

Job description

Job Description:

Arcadis is the worlds leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

The Software Support Specialist II provides operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other key enterprise tools. The role helps ensure applications are available, secure, well maintained and performing effectively, while supporting changes, incidents, workorders, automation, documentation and service improvements in collaboration with platform teams, vendors, infrastructure and security colleagues.

Role accountabilities:

• Provide operational and technical support for Engineering platforms and applications, including Autodesk, Bentley and other critical tools.

• Support application availability, licensing, performance, monitoring, capacity planning and service continuity across server, SaaS, cloud, database and virtual desktop environments.

• Coordinate and perform technical change activities, including patching, upgrades, releases, vulnerability remediation and application lifecycle maintenance.

• Support incident escalation, major incident recovery, problem management, root cause analysis, technical health checks and service improvement actions.

• Contribute to new application reviews, service onboarding, transition readiness and environment management in partnership with platform and business stakeholders.

• Support SSO, access governance, security hardening, compliance implementation and operational risk reduction across the application estate.

• Support software packaging, deployment, automation, scripting, configuration management, dashboards and workflow improvements.

• Provide technical input on application readiness, laptop and virtual desktop requirements, AR/VR support considerations and solution design where required.

• Work with vendors, infrastructure, security, service desk and platform teams to resolve issues, improve support processes and maintain effective service delivery.

• Maintain technical documentation, knowledge articles, runbooks and operational information to support consistent and reliable service delivery.

Qualifications & Experience:

• Degree in Information Technology, Computer Science, Software Engineering, or a related discipline, or equivalent practical experience.

• 3+ years of experience supporting enterprise applications, engineering applications, or technical operations in a global IT environment.

• 2+ years of experience supporting Engineering Applications such as Autodesk, Bentley, ESRI, Bluebeam, Adobe, or similar AEC software platforms.

• Experience supporting application availability, licensing, monitoring, incident resolution, upgrades, patching, deployments, and lifecycle management.

• Experience working with cloud, SaaS, server, database, virtualization, and virtual desktop technologies in an enterprise environment.

• Working knowledge of security, SSO, access management, vulnerability remediation, software deployment, and configuration management.

• Experience with incident management, root cause analysis, technical oubleshooting, and continuous service improvement.

• Knowledge of software licensing technologies such as FlexLM, FlexNet, Sentinel, CodeMeter, or similar solutions.

• Working knowledge of automation and scripting tools such as PowerShell, Python, APIs, or similar technologies, with a passion for improving operational efficiency.

• Awareness of AI-enabled technologies and an interest in applying them to enhance automation, monitoring, reporting, knowledge management, and service delivery.

• Strong communication and collaboration skills, with experience working across Platform, Infrastructure, Security, Service Desk, vendor, and business teams.

• Experience creating and maintaining technical documentation, knowledge articles, runbooks, and operational procedures.

• Familiarity with Microsoft Intune, software packaging, and deployment of Engineering Applications is desirable.

• Relevant certifications in Microsoft, Azure, Security, Automation, ITIL, Autodesk, Bentley, or related technologies are an advantage.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.