Platform Analytics & Dashboards Specialist

Arcadis Consulting Middle East Limited; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Arcadis Consulting Middle East Limited is seeking a Software Support Specialist II to provide advanced technical expertise, focusing on dashboard development, KPI definition and reporting, and operational performance analysis. You will translate stakeholder requirements into insights, design dashboards, monitor application health, and help drive continuous process improvements across platform teams.

This role emphasizes collaboration with global teams, attention to data quality, and delivering

Qualifications

• Experience creating and maintaining operational dashboards and reports.
• Ability to translate operational objectives into KPIs and data requirements.
• Strong analytical skills to validate data and interpret trends.
• Experience documenting processes, workflows and knowledge articles.
• Collaborative working style with cross-functional teams.

Responsibilities

• Design, develop and maintain dashboards and reports for service performance.
• Define KPIs, measures and targets with service owners and stakeholders.
• Ensure data accuracy, traceability and consistent definitions.
• Analyze performance trends and provide actionable insights.
• Develop and improve SOPs, checklists and control points.
• Support resolution of escalations and align with Arcadis standards.

Skills

Dashboard design

Data analysis

SQL

Python

APIs

Critical thinking

Education

Bachelor's in IT/CS

Tools

Power BI

Excel

SQL

Python

APIs

Job description

Arcadis Consulting Middle East Limited is seeking a Software Support Specialist II to provide advanced technical expertise, focusing on dashboard development, KPI definition and reporting, and operational performance analysis. You will translate stakeholder requirements into insights, design dashboards, monitor application health, and help drive continuous process improvements across platform teams.

This role emphasizes collaboration with global teams, attention to data quality, and delivering