Platform Analytics & Dashboard Specialist II

Arcadis; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Arcadis is seeking a Software Support Specialist II to provide advanced technical expertise for dashboard development, KPI definition, and reporting across platform teams. You will translate requirements into clear insights, drive process improvements, and support operational performance initiatives.

The role focuses on dashboards, KPI definitions, and efficient processes to enhance service delivery and application health, with collaboration across global teams and stakeholders.

Qualifications

• Good technical knowledge of software platforms and service delivery activities.
• Experience creating and maintaining dashboards and reports with Power BI, Excel, or equivalent.
• Ability to translate operational objectives into practical KPIs, data requirements and reporting views.
• Experience with documenting processes, SOPs and knowledge articles.

Responsibilities

• Act as a technical advisor to support business and technical objectives.
• Design, develop and maintain dashboards and reports showing service performance and application health.
• Define KPIs and targets with stakeholders and service owners.
• Ensure data accuracy, traceability and clear presentation for decision-making.
• Analyze performance trends and provide actionable recommendations.
• Develop and improve operational processes, SOPs and work instructions.
• Collaborate with cross-functional teams to support issue resolution and improvements.
• Provide guidance to business and platform teams and contribute to knowledge sharing.

Skills

Power BI

Excel

SQL

Python

C#

Power Query

Education

Degree in IT or related field

Tools

APIs

Job description

Arcadis is seeking a Software Support Specialist II to provide advanced technical expertise for dashboard development, KPI definition, and reporting across platform teams. You will translate requirements into clear insights, drive process improvements, and support operational performance initiatives.

The role focuses on dashboards, KPI definitions, and efficient processes to enhance service delivery and application health, with collaboration across global teams and stakeholders.