Senior Engineer - IT Support & Incident Triage

Movate, Inc.; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Movate, Inc. is seeking a proactive IT support specialist to serve as the go-to escalation point for Tier 1, handling phone, email, and portal requests and owning ticket resolution.

You will work with teammates to troubleshoot servers, networks, PCs, and infrastructure, escalate complex issues to Tier 3 when needed, and report critical incidents. Ongoing certifications and training help you sharpen skills while supporting operations center projects.

Responsibilities

• Be the go-to escalation point for Tier 1 (phone, email, monitoring alerts)
• Own and resolve support tickets via phone, email, or customer portal
• Collaborate with team members to find solutions for client issues
• Troubleshoot servers, networks, PCs, and infrastructure
• Assist Tier 1 staff with alerts and monitoring systems
• Escalate complex issues to Tier 3 when needed
• Report critical incidents or problems if self-resolution fails
• Stay current with certifications and training to sharpen your skills
• Support special projects within the Operations Center as needed

Job description

Movate, Inc. is seeking a proactive IT support specialist to serve as the go-to escalation point for Tier 1, handling phone, email, and portal requests and owning ticket resolution.

You will work with teammates to troubleshoot servers, networks, PCs, and infrastructure, escalate complex issues to Tier 3 when needed, and report critical incidents. Ongoing certifications and training help you sharpen skills while supporting operations center projects.