Tier 1 IT Support Engineer: Monitor & Resolve

MOVATE PHILIPPINES INC.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

MOVATE PHILIPPINES INC. is seeking a Tier 1 Engineer to join the Support Center. You will respond to monitoring alerts, triage with RMM tools, and escalate to higher tiers as needed, delivering professional customer service and timely resolutions.

The role requires 1 year of LAN/WAN, Office365/Azure, and virtualization experience, plus familiarity with Windows Server, Active Directory, and VMware vSphere. MSP background is a plus.

Qualifications

• 1 year of experience administering LAN/WAN environments, Office365 and Azure, and virtualization (VMware/Hyper-V).
• Help desk or customer service experience is required.
• Experience with PSA and RMM tools is preferred.
• MSP experience is a plus.
• Knowledge of Windows Server 2016/2019.
• Understanding of Active Directory and Microsoft 365 administration.
• Fundamental DNS, DHCP, and TCP/IP knowledge.
• Knowledge of Exchange and SQL Server.
• Familiarity with VMware vSphere.

Responsibilities

• Respond to monitoring requests via phone, email, or ticketing system.
• Triage alerts using RMM systems and escalate as needed.
• Provide professional customer service and prompt responses.
• Collaborate with Tier 2 and Tier 3 technicians on escalated tickets.
• Document resolutions and contribute to knowledge base articles.
• Participate in ongoing certification and training.
• Track time and activity in the ticketing system.

Skills

Customer service

Help desk

MSP experience

Tools

Office365

Azure

VMware vSphere

Hyper-V

RMM Tools

Active Directory

Microsoft 365 administration

DNS

DHCP

TCP/IP

Microsoft Exchange

SQL Server

Job description

MOVATE PHILIPPINES INC. is seeking a Tier 1 Engineer to join the Support Center. You will respond to monitoring alerts, triage with RMM tools, and escalate to higher tiers as needed, delivering professional customer service and timely resolutions.

The role requires 1 year of LAN/WAN, Office365/Azure, and virtualization experience, plus familiarity with Windows Server, Active Directory, and VMware vSphere. MSP background is a plus.