Senior Engineer, Global Production Support — Night Shift

GM Philippines Inc.; Pateros; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

GM Philippines Inc. seeks a Production Support Senior Engineer to provide end-to-end production support, sustainment, monitoring, and technical administration for enterprise applications, infrastructure services, and data flows.

You will partner with IT stakeholders to align priorities and drive service outcomes, including incident management and change activities. The role requires leading coordination of teams, capacity planning, and adherence to IT service-management procedures, with a focus

Qualifications

• Bachelor’s degree in computer science, information systems, engineering, data management, or a related field.
• 5–8 years of experience in production support, application support, infrastructure operations, database operations, data integration, or a related discipline.
• Strong SQL proficiency and experience with relational databases.

Responsibilities

• Provide end-to-end production support, sustainment, monitoring, troubleshooting, and technical administration for enterprise applications and infrastructure services.
• Lead production-incident response from triage through resolution, including root-cause analysis and problem-management actions.
• Administer and support access, permissions, and security controls across environments.
• Support releases, migrations, and deployment activities with prerequisites validation and post-change checks.
• Engage with senior IT stakeholders to translate requirements into practical, supportable solutions.

Skills

SQL proficiency

English communication

Leadership / coordination

Night shift readiness

ITIL knowledge

Education

Bachelor’s degree in computer science, information systems, engineering, data management, or related field

Tools

Tidal

AutoSys

Control-M

REST APIs

JSON/XML

Job description

GM Philippines Inc. seeks a Production Support Senior Engineer to provide end-to-end production support, sustainment, monitoring, and technical administration for enterprise applications, infrastructure services, and data flows.

You will partner with IT stakeholders to align priorities and drive service outcomes, including incident management and change activities. The role requires leading coordination of teams, capacity planning, and adherence to IT service-management procedures, with a focus