Global Operations Center: Production Support Engineer

General Motors Company

Taguig

Hybrid

PHP 700,000 - 950,000

Full time

5 days ago

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Job summary

General Motors in Taguig, Philippines, is seeking a Production Support Engineer to provide production support, monitoring, troubleshooting, and technical administration for enterprise applications and related services. The role focuses on system stability, security, and timely issue resolution across DDS, DVX, D2C2, BPO, and related technology services.

The ideal candidate has a Bachelor’s degree in a related field and 3–5 years in production support, with strong SQL, ETL, REST APIs, and ITIL

Qualifications

Bachelor’s degree in computer science, information systems, engineering, or a related field; equivalent practical experience may be considered.
3–5 years of experience in system administration, production support, infrastructure operations, database operations, application support, data integration, or a related discipline.
Strong SQL proficiency, including querying, troubleshooting data issues, data validation, performance analysis, and working with relational databases such as Oracle, SQL Server, PostgreSQL, DB2, Teradata, Sybase, or similar.
Experience with ETL and data integration, including data pipelines, batch processing, file transfers, API integrations, and troubleshooting data-flow failures.
Working knowledge of REST APIs, JSON/XML, middleware concepts, integration monitoring, and interface debugging.
Experience with production-support and incident-management practices, including root-cause analysis, log analysis, monitoring tools, incident triage, ticket management, problem management, and production recovery.
Working knowledge of ITIL or comparable service-management practices, including Incident, Problem, Change, and Release Management.
Experience with enterprise job schedulers such as Tidal, AutoSys, Control-M, or comparable tools, including batch-processing support.
Basic understanding of Java or .NET applications, web services, and distributed-system concepts in a production-support environment.
Strong written and verbal English communication skills, with the ability to explain technical issues, risks, recommendations, and status clearly to senior IT leaders, technology partners, business stakeholders, and technical and non-technical audiences.
Willingness to work on night shift (8:00 PM to 5:00 PM PH).

Responsibilities

Implement and support enterprise systems, applications, infrastructure services, databases, integrations, scheduled jobs, and data flows in accordance with approved technical, security, access-control, change-management, monitoring, backup, recovery, and IT service-management procedures.
Monitor application, infrastructure, database, integration, and scheduled-job health; analyze alerts, logs, job results, and system metrics to identify faults, performance degradation, capacity concerns, and operational risks.
Triage and resolve production incidents through first- and second-level troubleshooting, including evidence gathering, ticket updates, escalation, stakeholder communications, closure documentation, and major-incident support.
Perform root-cause analysis for recurring issues and contribute corrective and preventive actions.
Administer user and service-account access, role assignments, permissions, authentication integrations, privileged-access processes, periodic access reviews, security controls, configuration, patching, and environment readiness.
Use SQL to validate data, investigate issues, support data loads, and resolve data-quality or data-flow failures.
Support system implementations, releases, infrastructure changes, upgrades, migrations, deployments, integrations, environment onboarding, and production transition activities.
Validate prerequisites, implementation results, post-change outputs, and rollback concerns.
Support high-availability, business-continuity, and disaster-recovery readiness, including backup checks, recovery procedures, recovery testing, and continuity documentation.
Maintain runbooks, knowledge articles, support procedures, configuration and dependency records, support matrices, operational checklists, recovery instructions, and other technical documentation.
Work with application, database, integration, infrastructure, cloud, vendor, technology-partner, and business teams to resolve issues, clarify requirements, and complete assigned deliverables.
Participate in knowledge transfer, peer reviews, service reviews, and continuous improvement.
Track assigned work, incident trends, service-level performance, system health, and improvement opportunities; provide status updates and technical reports to stakeholders and support leadership.
Use approved scripting, automation, monitoring, and workflow tools to improve repeatability, reliability, monitoring, and support efficiency; escalate unresolved issues, risks, dependencies, and service impacts through appropriate channels.
Perform other related operational and technical duties as assigned.