Senior Email & Chat Support Specialist

Firstsource; Taguig; Vor Ort; PHP 279.000 - 446.000; Vollzeit

Zusammenfassung

Firstsource Philippines is seeking an Associate / Sr Associate to deliver email and chat support, handling inquiries, resolving issues, and maintaining customer satisfaction. The role acts as a brand ambassador across channels, ensuring accurate information and friendly service.

You will join a fast-paced Operations team in Manila, work under a Team Leader, and contribute to daily performance metrics while staying updated on product offerings and policy changes.

Qualifikationen

• Experience in customer service roles.
• Ability to communicate clearly in English.
• Willingness to work flexible hours, including weekends.

Aufgaben

• Respond to customer inquiries promptly via phone, email, and chat.
• Handle a wide range of customer concerns with empathy.
• Escalate complex issues to appropriate teams for timely resolution.
• Adhere to SLAs and data protection regulations while handling information.
• Maintain clear records of interactions and resolutions.

Kenntnisse

Customer service

English communication

CRM tools

Ticketing systems

Empathy

Adaptability

Ausbildung

Graduate Fresher

Undergraduate – 2 Years Experience

Tools

CRM systems

Ticketing systems

Jobbeschreibung

Firstsource Philippines is seeking an Associate / Sr Associate to deliver email and chat support, handling inquiries, resolving issues, and maintaining customer satisfaction. The role acts as a brand ambassador across channels, ensuring accurate information and friendly service.

You will join a fast-paced Operations team in Manila, work under a Team Leader, and contribute to daily performance metrics while staying updated on product offerings and policy changes.