Senior Email/Chat/Voice Support Specialist – Flexible Hours

Firstsource; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Firstsource is seeking an Associate / Sr Associate to deliver exceptional customer service via email, chat and voice support. You will handle inquiries, resolve issues, and maintain accurate records while acting as a brand ambassador for clients spanning the US, UK, Philippines, India and Mexico.

The role requires strong English communication, empathy, and the ability to work in a fast-paced environment with flexible hours to support 24/7 operations.

Qualifications

• Graduates or undergraduates with an interest in customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle wide range of customer concerns including inquiries and billing issues.
• Maintain documentation of interactions and resolutions.
• Adhere to SLAs and protect customer data.

Skills

Communication (English)

Customer service orientation

Empathetic and patient demeanor

Ability to work in fast-paced env

Flexibility with hours

Education

Graduate Fresher

Undergraduate – 2 Years Experience

Tools

CRM software

Ticketing systems

Job description

Firstsource is seeking an Associate / Sr Associate to deliver exceptional customer service via email, chat and voice support. You will handle inquiries, resolve issues, and maintain accurate records while acting as a brand ambassador for clients spanning the US, UK, Philippines, India and Mexico.

The role requires strong English communication, empathy, and the ability to work in a fast-paced environment with flexible hours to support 24/7 operations.