Senior Edge Support Engineer Lead

NCR Voyix Corporation; Cebu City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

NCR Voyix Corporation is seeking an EDGE L2 Shift Team Leader/Senior Engineer to lead and optimize global support operations. The role emphasizes proactive leadership, problem solving, and handling high-priority incidents in a fast-paced environment.

You will oversee shift tasks, coordinate resources, and drive process improvements to deliver world-class IT support to our diverse client base. Strong analytical and organizational skills are essential for success.

Responsibilities

• Responsible for all operational support and tasks during your shift
• Building the best Support operations team in the industry, including training and supporting the team as it grows
• Planning and organizing workload of your shift team, ensuring priorities are addressed, and work is scheduled within the timescale required
• Provide leadership to the shift teams, instilling a culture of quality, service-centricity and professional pride in the activities and achievements of the team
• Ensuring all support requests are dealt with within SLA and to our customers' satisfaction
• Maintaining high quality documentation for the support team and ensuring policies and procedures are followed

Job description

NCR Voyix Corporation is seeking an EDGE L2 Shift Team Leader/Senior Engineer to lead and optimize global support operations. The role emphasizes proactive leadership, problem solving, and handling high-priority incidents in a fast-paced environment.

You will oversee shift tasks, coordinate resources, and drive process improvements to deliver world-class IT support to our diverse client base. Strong analytical and organizational skills are essential for success.