Edge Platform L2 Support Engineer

NCR Voyix Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix Corporation in Cebu City seeks an IT Support specialist to assist our global client base via email, phone, and chat. You will monitor EDGE software, troubleshoot issues, and manage Windows and Linux servers to keep the infrastructure running smoothly.

You will help onboard new team members, maintain up‑to‑date product knowledge, meet SLAs and OLAs, and promote new products and technologies to customers and partners.

Responsibilities

• Answering emails, calls, and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base.
• Monitoring live customers’ EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team.
• Management of Windows and Linux server operating systems.
• Assisting our partners and customers with deploying the EDGE software.
• Monitoring “Live” customers and cloud/store infrastructure.
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promote and provide support for new products and technologies.
• Assist with the onboarding of new team members: laptop setup, account creation, and new user orientation.
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Meet customer contractual SLAs in addition to business OLA targets and metrics.
• Maintain high customer satisfaction ratings that meet company standards.

Job description

NCR Voyix Corporation in Cebu City seeks an IT Support specialist to assist our global client base via email, phone, and chat. You will monitor EDGE software, troubleshoot issues, and manage Windows and Linux servers to keep the infrastructure running smoothly.

You will help onboard new team members, maintain up‑to‑date product knowledge, meet SLAs and OLAs, and promote new products and technologies to customers and partners.