Customer Support Team Lead

NCR Voyix Corporation; Cebu City; On-site; PHP 781,000 - 1,116,000; Full time

Job summary

NCR Voyix invites a Team Lead, Services & Support to manage a dynamic team committed to delivering high-quality customer service. You will steer day-to-day operations, coach staff, and ensure adherence to NCR Voyix standards across a fast-paced support environment.

With 2+ years in leadership roles, you will shape processes, coach talent, and collaborate with cross-functional teams to optimize service delivery and customer outcomes.

Qualifications

• Proven leadership experience with teams and operations.
• Experience coaching, performance reviews, and development plans.
• Strong communication and conflict-resolution abilities.

Responsibilities

• Lead the day-to-day activities and performance of the team.
• Develop, communicate, and monitor action plans to hit targets.
• Delegate tasks based on skills and development needs.
• Maintain escalation processes and compliance with standards.
• Foster a positive, collaborative work environment.
• Support recruitment and onboarding of new team members.
• Provide training and knowledge management to maximize performance.

Skills

Leadership

Team management

Performance management

Coaching

Communication skills

Conflict resolution

Education

Bachelor's degree

Tools

IT Hardware/Software

Job description

NCR Voyix invites a Team Lead, Services & Support to manage a dynamic team committed to delivering high-quality customer service. You will steer day-to-day operations, coach staff, and ensure adherence to NCR Voyix standards across a fast-paced support environment.

With 2+ years in leadership roles, you will shape processes, coach talent, and collaborate with cross-functional teams to optimize service delivery and customer outcomes.