EDGE L2 Shift Engineer

NCR Voyix Corporation; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

NCR Voyix Corporation in Cebu City seeks an IT Support specialist to assist our global client base via email, phone, and chat. You will monitor EDGE software, troubleshoot issues, and manage Windows and Linux servers to keep the infrastructure running smoothly.

You will help onboard new team members, maintain up‑to‑date product knowledge, meet SLAs and OLAs, and promote new products and technologies to customers and partners.

Responsibilities

• Answering emails, calls, and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base.
• Monitoring live customers’ EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team.
• Management of Windows and Linux server operating systems.
• Assisting our partners and customers with deploying the EDGE software.
• Monitoring “Live” customers and cloud/store infrastructure.
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promote and provide support for new products and technologies.
• Assist with the onboarding of new team members: laptop setup, account creation, and new user orientation.
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Meet customer contractual SLAs in addition to business OLA targets and metrics.
• Maintain high customer satisfaction ratings that meet company standards.

Job description

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Responsibilities and Duties

• Answering emails, calls, and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base.
• Monitoring live customers’ EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team.
• Management of Windows and Linux server operating systems.
• Assisting our partners and customers with deploying the EDGE software.
• Monitoring “Live” customers and cloud/store infrastructure.
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promote and provide support for new products and technologies.
• Assist with the onboarding of new team members: laptop setup, account creation, and new user orientation.
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Meet customer contractual SLAs in addition to business OLA targets and metrics.
• Maintain high customer satisfaction ratings that meet company standards.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people.

Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths.

Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.