Digital Customer Care Specialist

NTT DATA, Inc.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

NTT DATA, Inc. is seeking a Digital Customer Service Representative to greet customers as a friendly brand ambassador. The role involves handling inquiries, complaints, and requests with care from a contact point across channels.

You will input data, update call histories, and ensure timely resolution with confidentiality and professionalism. The position requires strong communication skills, a passion for customer satisfaction, and the ability to work flexible shifts within an on-site

Qualifications

• Passion for customer satisfaction and strong communication are essential.
• Experience in customer service is preferred.
• Must be able to handle queries professionally and discreetly.
• Ability to learn product information quickly and accurately.
• Strong written and verbal English skills required.

Responsibilities

• Deliver first class service by assessing customer needs and offering appropriate solutions.
• Respond to inquiries and complaints with a professional approach.
• Handle complex inquiries with accurate, informed responses.
• Document interactions and update call history and fulfillment details.
• Stay current on program and product information through continuous learning.

Skills

Customer service

English proficiency

Communication skills

Change management

Learning agility

PC skills

Team player

Tact & diplomacy

Complaint resolution

Shift flexibility

Tools

PC basics

Job description

NTT DATA, Inc. is seeking a Digital Customer Service Representative to greet customers as a friendly brand ambassador. The role involves handling inquiries, complaints, and requests with care from a contact point across channels.

You will input data, update call histories, and ensure timely resolution with confidentiality and professionalism. The position requires strong communication skills, a passion for customer satisfaction, and the ability to work flexible shifts within an on-site