Senior Diagnostics-Driven Maintenance Dispatcher

American Avenue; Philippines; À distance; PHP 3 771 000 - 5 657 000; Plein temps

Résumé du poste

SFR3 is seeking a detail-oriented maintenance diagnostics specialist to triage and resolve residential issues. You will translate resident reports into actionable troubleshooting steps, determine urgency, and dispatch the right field resource on the first visit.

You’ll guide conversations with professional English, avoid unnecessary trips, and keep residents informed through every stage of the process, ensuring safe, efficient, and correct resolutions.

Qualifications

• Previous experience in residential maintenance or related field is required.
• Working knowledge of common residential systems: HVAC, plumbing, electrical, roofing/water intrusion, sewer/drain, appliances, doors/windows, drywall, flooring.

Responsabilités

• Talk and diagnose calls with clear professional English.
• Guide residents with diagnostic questions and maintenance terminology.
• Explain issues and next steps in understandable language.
• Dispatch and own the outcome with detailed work orders.
• Monitor work through completion and update residents.
• Control spend by avoiding unnecessary dispatches.

Connaissances

Communication skills

Diagnostic questioning

Maintenance terminology

Explain technical information clearly

Work-order systems

Outils

Work-order systems

Dashboards

Communication platforms

Description du poste

SFR3 is seeking a detail-oriented maintenance diagnostics specialist to triage and resolve residential issues. You will translate resident reports into actionable troubleshooting steps, determine urgency, and dispatch the right field resource on the first visit.

You’ll guide conversations with professional English, avoid unnecessary trips, and keep residents informed through every stage of the process, ensuring safe, efficient, and correct resolutions.