Residential Maintenance Dispatch Lead

American Avenue Property Management; Philippines; Remote; PHP 446,000 - 781,000; Full time

Job summary

American Avenue Property Management seeks a hands-on Maintenance Dispatcher to diagnose and triage residential systems, guiding calls to accurate maintenance actions. You will write detailed work orders, coordinate field resources, and communicate clearly with residents to manage outcomes.

Role emphasizes diagnostic accuracy, safe guidance, and high-volume efficiency in a remote, international support setup.

Qualifications

• Excellent communication skills, verbal and written in clear-professional English.
• Ability to guide conversations with effective diagnostic questions.
• Translate resident descriptions into accurate maintenance terminology.
• Explain issues and next steps in understandable language for residents.
• Manage a large volume of issues to completion.

Responsibilities

• Write work orders with enough diagnostic detail for field teams to arrive prepared.
• Monitor work through completion and update residents at each step.
• Control maintenance spend by avoiding unnecessary dispatches and incorrect trades.
• Triages emergencies and escalates when needed to protect property and safety.
• Dispatch and own outcomes to ensure first-visit resolution.

Skills

Communication skills

Diagnostic questioning

Maintenance terminology

Verbal communication

Volume management

Tools

Work-order systems

Dashboards

Communication platforms

Job description

American Avenue Property Management seeks a hands-on Maintenance Dispatcher to diagnose and triage residential systems, guiding calls to accurate maintenance actions. You will write detailed work orders, coordinate field resources, and communicate clearly with residents to manage outcomes.

Role emphasizes diagnostic accuracy, safe guidance, and high-volume efficiency in a remote, international support setup.