Senior Delivery Leader, Multi-Account Operations

IBM Computing; Naga; On-site; PHP 1,800,000 - 3,500,000; Full time

Job summary

IBM in the Philippines is seeking a senior Delivery Leader to oversee delivery management across multiple accounts, drive continuous improvement, and ensure compliance and audit readiness. You will lead a team of account leaders, optimize resources, and collaborate with internal stakeholders and external partners to deliver high-quality services in a fast-paced BPO environment.

The role emphasizes people leadership, transformation initiatives, and proactive issue resolution to enhance client

Qualifications

• Required experience in BPO or similar, multi-client environment preferred.
• Strong business operations knowledge in Finance delivery services.
• Strong business operations knowledge in HR delivery services.
• Proven track record of leading high-performing teams and delivering results.
• Excellent communication, leadership, and problem-solving skills.
• Strong analytical and strategic thinking skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Responsibilities

• Lead a group of accounts, ensuring optimal service delivery performance and efficient resource management.
• Responsible for delivery of services that contribute to customer satisfaction, cost, expense and other business objectives.
• Collaborate with internal stakeholders and external partners to ensure successful account delivery.
• Provide direction to multiple managers and delivery employees; develop succession plans.
• Implement strategies to prevent attrition and improve employee retention.
• Foster a positive and inclusive work environment.
• Develop and implement improvement efforts on all areas of the account based on priorities and action plans.
• Achieve transformation and continuous improvement targets and ensure accountability.
• Coordinate with account teams and stakeholders to resolve critical issues.
• Ensure compliance with IBM's policies and regulatory requirements; mitigate risks.

Skills

BPO management

Finance delivery

HR delivery

Leadership

Communication skills

Analytical thinking

Strategic thinking

Prioritization

Job description

IBM in the Philippines is seeking a senior Delivery Leader to oversee delivery management across multiple accounts, drive continuous improvement, and ensure compliance and audit readiness. You will lead a team of account leaders, optimize resources, and collaborate with internal stakeholders and external partners to deliver high-quality services in a fast-paced BPO environment.

The role emphasizes people leadership, transformation initiatives, and proactive issue resolution to enhance client