Strategic Operations Leader: Drive Efficiency & Growth

IBM; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IBM Consulting in the Philippines seeks a Senior Operations Manager to lead and optimize business operations, ensuring delivery of objectives, performance targets, and customer expectations. You will partner with business leaders and stakeholders to develop operational strategies that boost productivity, quality, and financial results, while guiding teams across functions.

This role emphasizes continuous improvement, risk management, and a culture of accountability, collaboration, and client

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Significant experience in operations management, business management, customer service, or service delivery leadership.
• Proven experience managing managers, supervisors, or large operational teams.
• Strong leadership, communication, and stakeholder management skills.
• Experience managing KPIs, SLAs, budgets, and operational performance.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead and oversee daily operations across multiple teams, departments, or business functions.
• Ensure achievement of key performance indicators (KPIs), service level agreements (SLAs), and operational objectives.
• Develop and implement operational strategies, goals, and workforce plans.
• Monitor operational performance and proactively address risks, issues, and opportunities.
• Build and maintain relationships with clients, business partners, and executive stakeholders.
• Manage operational budgets, staffing plans, and resource allocations.
• Identify and implement opportunities to improve efficiency and reduce operational costs.
• Support forecasting and capacity planning activities.
• Establish and monitor performance metrics and quality standards.
• Drive action plans to improve service delivery, productivity, and customer satisfaction.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Lead process improvement, automation, and transformation initiatives.
• Identify opportunities to enhance operational effectiveness and customer experience.
• Promote a culture of innovation and continuous improvement.
• Support organizational change management efforts and strategic initiatives.

Skills

Strategic Leadership

Operations Management

Stakeholder Management

Financial Acumen

Performance Management

Process Improvement

Change Management

Analytical Thinking

Decision-Making

Education

Bachelor's Degree in Business Administration, Operations Management, or related field

Job description

IBM Consulting in the Philippines seeks a Senior Operations Manager to lead and optimize business operations, ensuring delivery of objectives, performance targets, and customer expectations. You will partner with business leaders and stakeholders to develop operational strategies that boost productivity, quality, and financial results, while guiding teams across functions.

This role emphasizes continuous improvement, risk management, and a culture of accountability, collaboration, and client