Delivery Lead Manager: Client Delivery & SLA Lead

Accenture in the Philippines; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Accenture in the Philippines is seeking a Delivery Lead Manager to oversee service delivery across client portfolios, drive performance improvements, and manage staffing and engagements. The role requires leading teams to meet targets and maintaining client relationships within a Return to Office setup.

The position entails coordinating with leadership to address issues, ensure compliance with SLAs, and drive continuous improvement across multi-team delivery efforts.

Qualifications

• 8–12 years relevant work experience in PTP.
• 5–10 years supervisory experience.

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people's engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.

Job description

Accenture in the Philippines is seeking a Delivery Lead Manager to oversee service delivery across client portfolios, drive performance improvements, and manage staffing and engagements. The role requires leading teams to meet targets and maintaining client relationships within a Return to Office setup.

The position entails coordinating with leadership to address issues, ensure compliance with SLAs, and drive continuous improvement across multi-team delivery efforts.