NiCE CXone Engineer

TTEC Digital; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

TTEC Digital is seeking a software professional to join our remote team supporting CCaaS platforms. You will work on CXone-related projects, contribute to software development using CXone Studio, C#, ASP.NET, and modern languages, and help deliver robust solutions for our clients.

You will collaborate with project teams, participate in code reviews, and ensure timely delivery while aligning with customer expectations.

Qualifications

• Bachelor's degree in computer science, IT, or engineering preferred.
• 3+ years' experience in NICE CXone and UC environments.
• 1–2+ years of software development, including design, coding and testing (JavaScript, Python, Java, C++).

Responsibilities

• Manage CCaaS software and domain aspects.
• Leverage NICE CXone and CXone Studio experience.
• Collaborate on projects to enhance and improve software (CXone Studio, C#, ASP.NET).
• Code and test software actively.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Collaborate with systems analysis and project management for successful completion.

Skills

NICE CXone experience

ASP/.NET

JavaScript

Python

Java

C++

Web Services

Team Player

US Daytime Hours

Education

Bachelor's degree in CS/IT/Engineering

Tools

VS.NET

XML

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

What You'll Be Doing

• Contact Center as a Service (CCaaS) software management and domain experience.
• NICE CXone and CXone Studio Experience
• Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.
• 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Skills and experience you will bring:

• Bachelor's degree in computer science, IT, or engineering preferred.
• 3 or more years' experience in NICE CXone and UC environments.
• 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
• Experience with enterprise level CCaaS architecture for complex business needs.
• Network infrastructure experience.
• Team Player
• Desire to work in a fast-paced environment.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• Works on issues for development and future concepts.
• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
• Ability to work US daytime hours

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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