Senior Customer Support & Admin - eCommerce & Google Apps

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

NGARE EMPLOYMENT SOLUTIONS PTY LTD is seeking a reliable full-time team member in Davao City to deliver high-quality customer service across chat and CRM platforms. The role requires proactive communication, integrity, and dedication to long-term growth with the company.

Responsibilities include handling customer inquiries, managing orders in Shopify, supporting returns and warranties, and assisting with marketing and administrative tasks.

Qualifications

• 5+ years of customer service experience.
• Experience in eCommerce (preferred).
• Proficient with Google Workspace (Docs, Sheets, Slides).
• Excellent level of English.
• Strong Internet connection with backup.

Responsibilities

• Providing top tier customer service via chat and CRM (without AI reliance).
• Answering all customer requests within response time and KPI targets.
• Responding instantly to Live Chat requests during AU business hours.
• Updating Shopify orders and managing returns/warranty claims.
• Provide general marketing and administration support.
• Inventory and purchase order support.

Skills

Customer service

English proficiency

Communication

Reliability

Tools

Shopify

Google Workspace

Job description

NGARE EMPLOYMENT SOLUTIONS PTY LTD is seeking a reliable full-time team member in Davao City to deliver high-quality customer service across chat and CRM platforms. The role requires proactive communication, integrity, and dedication to long-term growth with the company.

Responsibilities include handling customer inquiries, managing orders in Shopify, supporting returns and warranties, and assisting with marketing and administrative tasks.