Senior DSE Lead - Customer Success & Strategy

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Acquire Intelligence Philippines invites you to join our team as a Dedicated Success Engineer (DSE). You will serve as the DSE for a designated strategic customer account, build trusted advisor relationships, and lead regular service reviews and planning sessions to maximize platform value.

You will drive adoption, provide proactive recommendations, and coordinate with Support, Product, Professional Services, and Customer Success to resolve escalations.

Responsibilities

• Serve as the assigned DSE for a designated strategic customer account.
• Develop and maintain trusted advisor relationships with customer stakeholders.
• Conduct regular customer meetings, service reviews, and planning sessions.
• Drive customer adoption, optimization, and platform value realization.
• Provide proactive recommendations to improve customer outcomes.
• Coordinate support, product, services, and customer success activities.
• Assist with escalations and complex customer issues.
• Maintain customer success plans, account roadmaps, action plans, and documented commitments.

Job description

Acquire Intelligence Philippines invites you to join our team as a Dedicated Success Engineer (DSE). You will serve as the DSE for a designated strategic customer account, build trusted advisor relationships, and lead regular service reviews and planning sessions to maximize platform value.

You will drive adoption, provide proactive recommendations, and coordinate with Support, Product, Professional Services, and Customer Success to resolve escalations.