Senior Customer Service Specialist: Global Impact

ThermoFisher Scientific; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Thermo Fisher Scientific is based in Manila, Philippines, and hosts a Customer Service SSC focused on administration, order management, quotations, and master data. The role emphasizes exceptional service to internal and external customers and performance against KPIs.

Required is a Bachelor's degree with 2–3 years in customer service within a multinational environment. ERP experience is preferred and MS Office proficiency is essential for daily operations.

Qualifications

• Bachelor's degree required.
• 2–3 years of customer service experience in SSC/multinational/office environment.
• Experience with ERP systems preferred.
• Proficient in Microsoft Office suite.

Responsibilities

• Provide exceptional customer service to external customers and internal stakeholders in admin, order management, quotations, and master data.
• Handle complex customer requests, escalations, and follow up with partner functions (sales, distribution, finance) to fulfill requests.
• Proficiently use Customer Relationship Management systems.
• Adhere to company policies and training guidelines.
• Meet daily/weekly/monthly KPIs and drive efficiency and productivity.
• Participate in cross-training and projects as required by business needs.
• Maintain data accuracy and quality across systems.

Skills

Integrity

Attention to detail

Problem solving

Multitask

Communication

Organization

Diplomacy

Initiative

MS Office

Education

Bachelor's Degree

Tools

ERP systems

Job description

Thermo Fisher Scientific is based in Manila, Philippines, and hosts a Customer Service SSC focused on administration, order management, quotations, and master data. The role emphasizes exceptional service to internal and external customers and performance against KPIs.

Required is a Bachelor's degree with 2–3 years in customer service within a multinational environment. ERP experience is preferred and MS Office proficiency is essential for daily operations.