Customer Service Team Lead

3M; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

3M, a global innovator, seeks a Customer Service Supervisor in the Philippines. The role leads a team, manages customer inquiries, and coordinates order processing while aligning with business strategies. You will oversee service levels, coach staff, and drive improvements through cross-functional collaboration.

Ideal candidates hold a Bachelor's degree with 3–6 years of experience, strong English skills, and familiarity with SAP and related systems. The position is on-site in Taguig.

Qualifications

• Bachelor's degree generally required; technical/vocational equivalence possible.
• Typically 3–6 years of relevant experience.
• Strong English communication skills, both written and spoken.

Responsibilities

• Communicates with other departments and management to resolve issues and expedite work.
• Manages project work, aligns with business strategies, meets deadlines.
• Leads employees to resolve problems and complete assignments.
• Plans, coordinates, and supervises customer order processing.
• Maintains customer relations to meet service level agreements.
• Ensures inquiries and complaints are handled per company objectives.

Skills

Strong English communication

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Tools

SAP

GWN

Time & attendance

Sourcing & payments systems

GLN

Salesforce

Job description

3M, a global innovator, seeks a Customer Service Supervisor in the Philippines. The role leads a team, manages customer inquiries, and coordinates order processing while aligning with business strategies. You will oversee service levels, coach staff, and drive improvements through cross-functional collaboration.

Ideal candidates hold a Bachelor's degree with 3–6 years of experience, strong English skills, and familiarity with SAP and related systems. The position is on-site in Taguig.