Pharma Customer Services & Lab Solutions Associate

SGS; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

SGS is seeking a Pharma Customer Services Associate in Muntinlupa, Philippines. The role involves managing client proposals, coordinating with laboratory departments, and ensuring high quality service delivery. Candidates should have a relevant degree and experience in customer service and laboratory testing.

A successful candidate will demonstrate strong analytical skills, proficiency in Microsoft Office, and excellent communication abilities. This full-time position supports clients' needs in compliance with industry regulations.

Qualifications

• Bachelor’s degree in Chemistry, Microbiology, or related field.
• Minimum 1 year experience in customer service.
• Minimum 2 years experience in Pharma laboratory testing.

Responsibilities

• Prepare and submit quotes for compendial testing.
• Coordinate service delivery with clients and laboratory.
• Ensure client information is up to date in CRM systems.

Skills

Customer service experience

Laboratory testing experience

Strong analytical skills

Communication skills

Proficiency in Microsoft Office

Education

Bachelor’s degree in a scientific field

Tools

Salesforce

PandaDoc

Job description

SGS is seeking a Pharma Customer Services Associate in Muntinlupa, Philippines. The role involves managing client proposals, coordinating with laboratory departments, and ensuring high quality service delivery. Candidates should have a relevant degree and experience in customer service and laboratory testing.

A successful candidate will demonstrate strong analytical skills, proficiency in Microsoft Office, and excellent communication abilities. This full-time position supports clients' needs in compliance with industry regulations.