Senior Customer Service Rep — Equity, Bonus & Perks

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A Recruitment Agency is hiring a Customer Service Representative for their Taguig location. The role requires managing customer inquiries through various channels such as phone, email, and chats. Candidates should possess a high school diploma and 5-8 years of experience in customer service. Excellent communication and problem-solving skills are necessary. This position also offers benefits like performance bonuses and health insurance, ensuring a supportive work environment.

Qualifications

• 5-8 years of experience in customer service or related fields.
• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Manage customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products and services.
• Resolve complaints and issues promptly.
• Document customer interactions and feedback.
• Collaborate with other departments to meet customer needs.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving abilities

Customer-centric attitude

Education

High School Diploma or equivalent

Job description

A Recruitment Agency is hiring a Customer Service Representative for their Taguig location. The role requires managing customer inquiries through various channels such as phone, email, and chats. Candidates should possess a high school diploma and 5-8 years of experience in customer service. Excellent communication and problem-solving skills are necessary. This position also offers benefits like performance bonuses and health insurance, ensuring a supportive work environment.